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Refund Policy
Custom Orders & Cancellations
All products offered through Ukrsana are custom-manufactured to each client's specifications by independent manufacturing partners, primarily based in China. Because production is initiated specifically for each order, we do not offer refunds or cancellations once a manufacturer has begun production.
Cancellation requests submitted before production begins may be eligible for a full or partial refund of any deposit paid, less any costs already incurred for sampling, design, sourcing, or supplier negotiation.
Defective, Damaged, or Non-Conforming Goods
If your order arrives damaged, defective, or does not match the specifications agreed with us, please contact us within 7 days of receipt at UKRSANASL@gmail.com with photos and a description of the issue.
We will coordinate with the relevant manufacturing partner to arrange a repair, replacement, or partial refund, as appropriate. Minor variations inherent to custom, made-to-order manufacturing, such as small differences in color, texture, or finish, are normal and are not considered defects.
Refund Process & Contact
Approved refunds are issued to the original payment method within a reasonable timeframe following approval; processing times may vary depending on the payment provider and manufacturer. Shipping, customs, duties, and handling fees already incurred are generally non-refundable.
This Refund Policy should be read together with our Terms & Conditions. For any questions about this policy or to request a refund, please contact us at UKRSANASL@gmail.com or +34 656 344 133.
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